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Phone: 678.537.6840

Email: sales@proserviceit.com

Mailing Address:

ProService IT, LLC.

PO Box 1257

Murphy, NC 28906

Contact Details

ProService IT is nationwide independent service provider. Our “vendor independence” means you get the right solution, tailored to your individual business requirements. Email us or call a sales associate at 678.537.6840 for additional details on our customized services and savings.

ProService IT, LLC.

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The TAM is the primary contact assigned for the delivery of services defined in your individual support program and/or service agreement. This individual has the overall responsibility for the successful implementation and delivery of your IT support services. Engaged early in the Planning Phase, the TAM develops and sets your service project execution expectations.

This individual works to resolve issues that arise and has the following responsibilities:

• Is the single point of contact for all of your service activity
• Defines and documents your service requirements
• Establishes project success criteria with the customer
• Develops and maintains your Project Plan, Communication Plan and Risk Management Plan
• Creates a detailed work break down structure of tasks to be performed
• Develops and executes the change control process
• Leads and directs project activities and resources
• Manages and coordinates the support resources, schedules support resource shifts, and prioritizes and controls support resource’s daily activities
• Works with your other dept. representatives to resolve any issues
• Prepares and conducts formal meetings to discuss the status, schedules, milestones, issues, and any forthcoming activities
• Responsible for daily operations management including but not limited to service performance monitoring, root cause analysis and corrective actions
• Resolves problems, exceptions and changes in management
• Regularly communicates with the customer and suppliers/partners

In addition to the TAM, a variety of other support personnel may be assigned to a specific account based on volumes and service levels, to include project management, customer care, and technical support coordinators.

SOLUTIONS

TECHNICAL ACCOUNT MANAGER (TAM)

PROSERVICE IT IS A TRUSTED SUPPORT RESOURCE FOR YOUR MULTI-VENDOR

NETWORK ENVIRONMENT

Interested in obtaining a free quote or service needs analysis? Give us a call at 678.537.6840, and select Option 1, or send us a quick email at sales@proserviceit.com. We’re here to help.

FREE QUOTE OR NEEDS ANALYSIS