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Phone: 678.537.6840

Email: sales@proserviceit.com

Mailing Address:

ProService IT, LLC.

PO Box 1257

Murphy, NC 28906

Contact Details

ProService IT is nationwide independent service provider. Our “vendor independence” means you get the right solution, tailored to your individual business requirements. Email us or call a sales associate at 678.537.6840 for additional details on our customized services and savings.

ProService IT, LLC.

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Custom tailored to your industry, our support programs are designed to improve communications, increase customer retention/loyalty, and ultimately remove the burden of issues from your management team by allowing an assigned Technical Account Manager, to be the person your staff turns to with issues regarding their service agreement, service call inquiries, etc. We are in business to serve our customers and to deliver the best quality and the highest level of customer satisfaction possible. The responsibility of the Technical Account Manager is to ensure customer satisfaction, superior service levels, adherence to custom requirements and improvement of the support process through consistent feedback from the customer and assigned support team.

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Often it is not desirable or feasible to replace end-of-life (EOL) hardware that continues to provide some business value. ProService IT has national coverage that provides 24×7 help desk and onsite support for EOL servers and storage hardware by IBM®, Cisco®, HP®, Dell®, Sun®, NetApp®, and many more. Backed by industry leading engineers with decades of experience, we enable businesses of all types and sizes to receive the highest level of support available while avoiding the costs associated with unnecessary hardware upgrades. We will work with you to determine the level of service needed to match the criticality of your equipment. Contact us today for a no-obligation consultation on your EOL hardware support requirements.

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Our multi-vendor support services are available for IBM®, Sun Solaris®, and HP® mid-range systems. ProService IT brings the support and maintenance of many conflicting and differing vendor options under one contract ensuring SLA's and escalation procedures are met and provides valuable data for business intelligence and vendor management. Implementing a ProService IT mid-range support agreement can reduce costs, improve scalability, increase reliability, and ensure serviceability. These highly reliable, cost-effective support programs yield our clients an average savings of 40-60% off the OEM list price. Support program levels range from next business day, to 24X7 with a 4-hour onsite response.

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SOLUTIONS

TECHNICAL ACCOUNT MANAGERS

OEM END-OF-LIFE EQUIPMENT SUPPORT

IMID-RANGE SYSTEM SUPPORT

INTERNATIONAL ONSITE RESOURCES & CAPABILITIES

Successfully outsourcing international projects demand that your chosen partner embrace your project with the same enthusiasm, commitment, and care as you do, while assuring quality of service.

Our extensive technical resources, international experience, partner infrastructure and our customer care philosophy results in reduced costs, improved service quality and greater operational efficiency.

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PROSERVICE IT IS A TRUSTED SUPPORT RESOURCE FOR YOUR MULTI-VENDOR

NETWORK ENVIRONMENT

Interested in obtaining a free quote or service needs analysis? Give us a call at 678.537.6840, and select Option 1, or send us a quick email at sales@proserviceit.com. We’re here to help.

FREE QUOTE OR NEEDS ANALYSIS